Compliance documents
Review the principles governing repair requests, job sheets, customer communication and service records.
Repair work begins only after the customer provides sufficient device information and approves the recommended service. Timelines may vary according to inspection findings, part availability and device condition. Any estimate is subject to confirmation after physical diagnostics.
Digital job sheets summarize the reported concern, inspection status and agreed service. Customers should review device details and the available total-bill information before approval. Service credits apply only where specifically stated and eligible.
Customers should back up important device data before service. Information shared through the service desk is used to respond to enquiries, coordinate repair work and maintain service records. Customers should never share passwords or unrelated private information.
Any service warranty applies only to the specific completed work and stated period. Pre-existing damage, liquid exposure, unauthorized modification, accidental damage and unrelated component failure may be excluded.
Service access is intended for verified users aged 18 or older, or customers acting with the permission of the device owner. By requesting service, the customer confirms authority to submit the device for inspection or repair.